Data protection

Pgbet Privacy Policy — How Your Information Is Protected

Pgbet places the highest priority on protecting your personal data. This policy clearly explains what information we collect, why we collect it, and how it is kept safe.

Last Updated: January 2026

1. Introduction & Scope

At pgbet (pgbet.lt), we take user privacy seriously. This Privacy Policy ("Policy") applies to the pgbet website, mobile application, and all related services.

By registering, logging in, or using any of our services on pgbet, you are considered to have agreed to this Privacy Policy. We recommend reading it carefully in full.

Our Commitment: pgbet never sells your personal data to third parties. Your information is used solely to improve our services and meet legal obligations.

This Privacy Policy has been developed in accordance with international data protection law (GDPR) and applicable local regulations. We use your data in the most limited and purposeful way possible.

2. What Information We Collect

Pgbet collects user information in a number of ways. Below is a detailed breakdown of the types of information we collect:

2.1 Information You Provide Directly

When you open an account or use our services on pgbet, the following information is collected directly from you:

  • Full name and date of birth
  • Email Address & Mobile Number
  • Current residential address
  • National ID or passport number (for KYC verification)
  • Payment details (mobile banking number or wallet ID)
  • Username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you use pgbet, our systems automatically collect certain technical information:

  • IP Address & Device Identifiers
  • Browser type and operating system
  • Platform login time and session data
  • Pages visited and time spent on each
  • Referral source (how you found pgbet)
Type of information Purpose of collection Mandatory?
Full name and date of birth Identity verification and age confirmation Yes
Email & Phone Communication and account security Yes
ID document KYC Verification & Withdrawal Approval Required for Withdrawals
Payment information Transaction processing Required for deposits
IP & Device Fraud prevention and security Automatic

3. How Your Information Is Used

Pgbet uses the data it collects only for specific, legitimate purposes. We never use your information for unrelated purposes without your permission.

3.1 Service Operations

  • Creating and managing your account
  • Processing deposits and withdrawals
  • Tracking betting history and balance
  • Awarding bonuses and promotions
  • Providing customer support

3.2 Security & Compliance

  • Prevention of fraud, account hacking, and money laundering
  • Compliance with international AML and KYC regulations
  • Preventing Underage Access
  • Detecting suspicious activity

3.3 Improvements & Communications

  • Improving the overall platform experience
  • Sending relevant offers and promotions (with your consent)
  • Sending important service updates
  • Customizing the experience based on user preferences

Marketing communications: pgbet will always obtain your consent before sending you promotional emails or messages. You can withdraw that consent at any time from your account settings.

4. Who Your Information Is Shared With

Pgbet does not sell, rent, or commercially transfer your personal data to any third party. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Pgbet works with a number of trusted technology partners who perform specific functions on our behalf — such as payment processing, cloud hosting, and fraud detection. These partners receive only the data required for their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

In the following circumstances, pgbet may be required to share information with law enforcement or regulatory authorities:

  • In compliance with court orders or lawful legal directives
  • Upon request from relevant authorities in connection with money laundering investigations
  • In fraud or cybercrime investigations
  • Under audit by the gaming licensing authority

4.3 Business Changes

If pgbet undergoes a merger or acquisition in the future, user data may form part of that process. In such cases, we will notify you in advance and ensure the same standard of privacy protection is maintained.

5. Data Retention & Deletion

Pgbet retains your data only for as long as necessary. We follow a "minimal data retention" principle — information that is no longer needed is securely deleted.

Type of information Retention period
Account Information For the duration of the active account + 5 years
Transaction records Minimum 7 years (as required by law)
KYC Documents 5 years after account closure
Log and session data Up to 12 Months
Cookie Data 30 Days to 2 Years

If you request account closure, all data will be deleted within the set timeframe, except where legal retention obligations apply.

6. Cookies & Tracking Technologies

Pgbet's website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

6.1 Types of Cookies

  • Essential Cookies: Required to maintain your login session and ensure security — these cannot be turned off.
  • Functional Cookies: Remembers your language preference, layout settings, and other customizations.
  • Analytics cookies: Used to analyze page performance and user behavior.
  • Targeting cookies: To show relevant offers and ads — these can be turned off.

6.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect how pgbet functions. Analytics and targeting cookies can be turned off according to your preference.

7. Security Measures

Pgbet uses industry-leading security technology to protect your information. Our security framework operates across multiple layers:

  • 256-bit SSL Encryption: All data transmissions occur through encrypted channels.
  • AES-256 Encryption: Stored sensitive data is kept encrypted.
  • Two-factor authentication (2FA): Option to enable 2FA for an extra layer of account security.
  • Firewall and DDoS protection: Our servers operate in a consistently secure environment.
  • Regular security audits: Regular penetration testing is conducted by third-party experts.
  • Restricted Access Controls: Only authorized personnel may access specific data.

In the event of a data breach: In the event of a security breach, pgbet will promptly notify affected users and take the necessary steps to address it. We also comply with all legal obligations in this regard.

8. Your Rights

As a pgbet user, you have the following rights over your own data. We fully respect and uphold each of these rights:

1
Right to know

You can find out what information we hold about you.

2
Right to rectification

You may request correction of inaccurate or incomplete information.

3
Right to erasure

You may request deletion of your data under certain circumstances.

4
Right to portability

You have the right to receive your data in a structured, portable format.

5
Right to Object

You may object to the use of your data for specific purposes.

6
Right to Withdraw Consent

You may withdraw consent for marketing communications at any time.

To exercise any of these rights, contact the pgbet support team. We will respond to your request within 30 days.

9. Children's Privacy

Pgbet's services are exclusively for users aged 18 and above. We do not knowingly collect data from minors. Our registration process includes age verification.

If a minor's data enters our system for any reason, it will be deleted immediately upon detection and the associated account will be closed.

A Note for Parents: If your child has accidentally registered on pgbet, please contact our support team immediately. We will promptly close the account and delete all associated data.

10. Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please use the contact details below:

  • Email: [email protected]
  • Live chat: Available 24/7 on the pgbet platform
  • Language: Support available in Bengali

We typically respond within 3 business days. Complex matters are resolved within a maximum of 30 days. Any privacy-related complaint you raise is treated with the utmost priority.

Why Your Data Is Safe at pgbet

Learn about the core pillars of our data protection

Maximum Encryption

All data on pgbet is protected with 256-bit SSL encryption. Your personal and financial information cannot be accessed by any unauthorized party.

Sale of data is prohibited

Pgbet never sells your data to third parties. Your data is used solely for service improvement and legal compliance.

KYC Verification System

Our rigorous KYC process helps prevent fraud and identity theft, protecting your account from unauthorized access.

Regular security audits

Pgbet regularly engages independent third-party security experts to audit our systems, ensuring vulnerabilities are identified and resolved promptly.

Your Control

From your account settings, you can update your marketing preferences, view your data, or request deletion at any time.

International Standards

Pgbet's Privacy Policy is built in line with GDPR and international data protection standards, reflecting global best practices.

Start Gaming Safely at pgbet

Enjoy the thrill of betting, casino, and fish games at pgbet with your data fully protected. Register today.

18+ only. Please gamble responsibly.

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